We're making your life easier!   Now you can   Some messages get held in a queue rather than delivered to your inbox as they may be suspected spam or trigger another rule we set to keep you and our organization safe. You can now manage held email yourself. Release messages, allow or block specific senders and more, all from a web portal on any device. We will send you a daily notification with a summary of the e-mails that entered your hold queue. Then follow the steps below to quickly manage your messages.       How to manage held messages   Access the Mimecast Personal Portal to manage your messages by following this link: https://hawken.login-us.mimecast.com/u/login/?gta=portal Use your email address and normal PC password to log in. Bookmark the page for quick access in the future. Select the Advanced icon (three dots) from the left-hand menu and then select Personal On Hold to open your personal held messages queue. You will then see a list of all of the messages held for your attention. Select a message from the list to see the content. Use the ‘thumbs up’ release or ‘thumbs down’ reject buttons to take action against each message. You can also permit or block the sender to control what happens next time they send you a message. Held messages not managed within 14 days will be removed from your held queue and added to your email archive.       Your held message options   An address is the person sending you messages, for example: john @ company. com. A domain is the wider company, for example: john @ company. com. Release Releases the message into your inbox. Future emails from this sender may be held. Release and Permit Address Releases the message into your inbox and allows future messages from the same address to be delivered straight to your inbox. Release and Permit Domain Releases the message into your inbox and allows future messages from the same domain to be delivered straight to your inbox. Reject The message is removed from your queue, the sender will not be notified. Future emails from this sender may be held. Reject and Block Address The message is removed from your queue, the sender will not be notified. The sender will be unable to send emails to you in future. Release and Block Domain The message is removed from your queue, the sender will not be notified. Any sender from the same domain will be unable to send emails to you in future.         Pro tip     If you accidentally block a sender, you can quickly and simply make a change using the Managed Senders section in the Advanced menu.